Santos Natural Organic Food 

Food grown & stored without herbicide or pesticide additives is sometimes more prone to infestation attack. For example, some moth eggs may find their way into the food during the process from pasture to table. We keep foods susceptible to weevils, moths, etc in a coolroom to prevent any issues like this arising. Despite the best cleanliness standards at our warehouse, these eggs may then hatch in transit to you.

We recommend that all grains, cereals, flours, pulses, etc are kept very cool and dry, for best protection refrigerated, especially Organic produce. If any infestation occurs, ascertain what it is, and then freeze the produce for at least 3 days. Please do not hesitate to call us with any queries about what type of insect it may be.

If the infestation is extreme, and beyond repair, we will be happy to send out a replacement or refund you.