DELIVERY (Australia only)
How is Freight calculated?
The Santos Online Store provides 3 options for delivery to our valued customers. We aim to provide
you with the most economical and/or fastest method depending on where you are and how much you
order. Some destinations or weights are better served by Australia Post, others by the courier
companies.
If you enter your postcode into the freight calculator at the start of your shopping you will be
able to view the freight charge options as you go along.
AUSTRALIA POST:
Australia Post is quite economical for parcels up to 20Kg in New South Wales, Victoria, parts of
Queensland, and especially for country or remote destinations all over Australia.
There is a base charge plus a per kilo charge. You will maximise your Australia Post charges by
ordering over 10kg and spreading that base charge out.
Parcels over 20kg CANNOT be sent by Australia Post, and will be sent by road instead.
FASTWAY COURIERS
Fastway Couriers are the best option if you are in the local region to us and generally very
competitive for average orders of 10-25kg through major cities and towns in the eastern and southern
states.
They also have a variable base charge per carton (or sack) and this will cover up to 25kg, 10kg or
5kg depending on where you live and the total weight of your order. Excess charges apply for every
5kg or part there of when base rates only cover 5 or 10kg.
STARTRACK EXPRESS
Star Track is a very fast and economical method for larger orders between major towns and cities.
Currently, it is not being quoted in our online system but we are happy to get a quote should you
request one or we believe that your freight needs would be better met by Star Track.
They have a variable base rate but it is per order rather than per carton. The overall weight or
(cubic volume) is then multiplied by a variable per kg rate and added on plus a fuel levy (varies
each month).
How long does it take?
We, at Santos, endeavour to get your order packed and out the door within 2 to 3 days of you
placing it*, often sooner. Our warehouse is located in a small town on the North Coast of NSW so
this does impact on delivery times as we are not in a major city. Most destinations along the
eastern Seaboard would be served within 1 to 3 days of leaving here but as you head further west or
off major routes that would extend to 4 – 5 days. Parts of South Australia, Tasmania, Western
Australia and Northern Territory could take 10 – 14 working days. This needs to be considered
as we can’t guarantee the temperatures/conditions once the carton leaves here.
* We are not open weekends and some orders may be held up by waiting for stock to arrive but we
will contact you if this is the case.
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